COUNTERFEIT INFORMATION
Fake ghd stylers are virtually impossible to spot
There are many counterfeit sellers trying to rip you off with fake ghd stylers. They look similar to the real thing but they aren't.
Don't be fooled into paying for a poor quality fake ghd styler.
Remember:
- Fake ghd stylers are often dangerous
- Only genuine ghd stylers are covered by our 2-year guarantee
- Using unauthorised websites can put you at risk of credit card fraud and identity theft
- In some cases your order may not even turn up
- If something seems too good to be true, it probably is
Don't take the risk - read this page and use our online tools to be sure you are buying a genuine ghd styler.
WEBSITE CHECKER
Webmasters - If your site sells genuine ghd products and is not listed here as 'approved', please contact us.
It's hard to tell the difference between a genuine ghd styler and a fake or rip-off styler that looks exactly the same. Legally these products are called counterfeits but you won't know that you have been ripped off until they malfunction. These aren't just other stylers, these are fake products made to look like real ghd's and they can be dangerous
The only way to be sure that you are buying real ghd stylers and not rip-offs is by checking our list.
Don't take the risk. Only buy real ghds. If you are unsure about a site selling ghds use our website checker.
QUESTIONS?
Can you tell me which websites sell fake ghd stylers?
There are many websites selling fake ghd stylers which appear on the internet on a daily basis. Here is our list of websites we know to be selling fake ghd stylers.
Why shouldn't I buy a fake ghd styler?
Due to the poor quality construction and lack of safety checks, fake goods are dangerous and can cause electrocution, serious burns and hair damage. Plus, only genuine ghd stylers carry our 2-year guarantee, meaning if your fake ghd styler stops working we won't be able to help you repair it.
What is ghd doing about this problem?
ghd invests significantly to protect its intellectual property rights through a zero tolerance approach to the sale of fake ghd goods. Consequences of dealing with fake products may include prosecution, fines, product confiscation and in some cases imprisonment.
If you have bought a fake ghd styler we advise that you do not use it again or knowingly sell it on to anyone. If someone is hurt as a result of using the fake styler you may be liable.
We take your safety and security very seriously at ghd and our policy is to investigate all leads passed to us about fake products and wherever possible take action through either the Police, Customs and Trading Standards or direct court action.
How can I be sure that I'm buying a genuine ghd styler?
ghd advises that you only buy a genuine ghd styler from approved stockists. Here is our recommended list:
- From ghd approved salons. Find your nearest salon here
- Our own website ghdhair.com
- From an approved online retailer. Make sure the website you are buying from is a genuine ghd partner
If you have already found a website and you are considering purchasing, you can make sure the website is valid and official. Use our website checker.
As a good indication whether the website is approved by ghd, make sure it displays the logo below with today's date/time. You must then click on this logo to open a separate window which will verify the website.
Be cautious when you are purchasing, if an offer seems too good to be true it probably is and you don't want to be giving out your details to criminals. It is not advisable to buy ghd stylers from markets or car boot sales as they are likely to be fake. If you have any doubt...don't buy.
How can I tell if my ghd styler is genuine?
If you have already purchased a ghd styler and want to make sure it is genuine, register your styler online and follow the on screen instructions. Please take care to input your styler details correctly. If you do have any problems please contact us on the details below:
email: fake@ghdhair.com
I'm concerned that my ghd styler may be a fake
If you have already purchased a ghd styler and you are concerned it may be fake, the first thing you should do is to try and register your styler online. Follow the on screen instructions and this will confirm if your styler is genuine.
During registration - please take care to input your styler details correctly.
The second thing you can do is use our website checker to see if the website you bought your ghd styler from is an official stockist of ghd.
If you do have any problems please contact us on the details below:
email: fake@ghdhair.com
My ghd styler has broken and I am worried it may be a fake
If your ghd styler has broken this doesn't necessarily mean it is a fake. You have 2 options:
Firstly, you can contact us and we will be happy to help in establishing if it is fake:
email: fake@ghdhair.com
Or, you can use our online returns form to send your styler back, follow the on screen instructions and our customer care team will deal with your returned styler.
What can I do to try and avoid buying a fake ghd styler online?
We advise that when shopping online you follow these simple guidelines, and remember if something seems too good to be true, it probably is, so don't buy.
- Look for clear signs that you are buying from a reputable company:
- Does the website look secure?
- Do they have clear privacy and returns policies?
- Do some detective work - call them, search online to see if other customers have left reviews or comments about the company
- Do they have a registered address in the UK/Ireland?
- Do they have a UK/Irish telephone number?
- Does the web address contain https:// or a golden padlock?
Ultimately, trust your common sense, if you have any doubt, don't buy. We recommend you only buy genuine ghd stylers from approved stockists:
- From ghd approved salons. Find your nearest salon here
- Our own website ghdhair.com
- From an approved online retailer. Make sure the website you are buying from is a genuine ghd partner
If you have already found a website and you are considering purchasing, you can always make sure the website is valid and official here. Use our website checker.
I've seen ghd adverts on Google, are they all genuine?
Some of the adverts that appear on Google are authentic and genuine stockists of ghd stylers along with ghd. Some may be websites selling fake ghd stylers.
The only way to be sure you are purchasing a genuine ghd styler is to buy from approved stockists:
- From ghd approved salons. Find your nearest salon here
- Our own website ghdhair.com
- From an approved online retailer. Make sure the website you are buying from is a genuine ghd partner
If you have already found a website and you are considering purchasing, you can make sure the website is valid and official. Use our website checker.
As a good indication whether the website is approved by ghd, make sure it displays the logo below with today's date/time. You must then click on this logo to open a separate window which will verify the website.
Be cautious when you are purchasing, if an offer seems too good to be true it probably is and you don't want to be giving out your details to criminals. It is not advisable to buy ghd stylers from markets or car boot sales as they are likely to be fake. If you have any doubt...don't buy.
There are some things you can do to try and establish if a seller is genuine.
- Look for clear signs that you are buying from a reputable company:
- Does the website look secure?
- Do they have clear privacy and returns policies?
- Do some detective work - call them, search online to see if other customers have left reviews or comments about the company
- Do they have a registered address in the UK/Ireland?
- Do they have a UK/Irish telephone number?
- Does the web address contain https:// or a golden padlock?
If you have any doubts...don't buy.
I am thinking of buying my ghd styler from eBay, how can I tell if it is genuine?
The first thing to know is that fake ghd stylers are often sold through auction sites such as eBay, Ebid, Cqout and Gumtree.
Sellers on these websites who are trying to sell fake goods will try to deceive you. Statements in the seller's auction of 'genuine product', 'holograms and security seals' do not guarantee the authenticity of the item.
If you are going to purchase via an online auction website, here are a few tips to make your purchase safer:
- Before you start, understand the auction process, the site rules and the auction company's own safety advice
- Ask the seller questions making sure they respond, call them up and check previous buyer's feedback - trust you instincts
- Don't give away your password or personal details
- Choose a safe way to pay, use PayPal or a credit/debit card
Be cautious when you are purchasing, if an offer seems too good to be true it probably is. If you have any doubts...don't buy.
That's why we recommend you only purchase a genuine ghd styler from approved stockists:
- From ghd approved salons. Find your nearest salon here
- Our own website ghdhair.com
- From an approved online retailer. Make sure the website you are buying from is a genuine ghd partner
I bought my ghd styler on eBay and it appears to be a fake. What should I do?
We advise that you stop using your fake styler as soon as possible, it could be dangerous and don't knowingly sell it on to anyone else. If someone is hurt as a result of using the fake styler you may be liable.
Contact the seller without delay for a refund. Remember it is illegal to sell fake products and we advise that you don't re-sell your fake ghd styler on to anyone else.
Notify eBay about the seller's auction. Please refer to eBay's policies and guidelines (Note: you will be leaving the security of the ghdhair.com website once you link to eBay).
If you paid via PayPal, see whether they can help you get your money back. Please refer to PayPal's policies and guidelines. (Note: you will be leaving the security of ghdhair.com website once you link to PayPal).
Contact your local trading standards office with full details of your transaction including copies of receipts confirming payment to the seller. www.consumerdirect.gov.uk and ROI: www.nca.ie/eng/.
Please notify us so that we can take action against the seller. Unfortunately we cannot compensate purchasers of fake goods and you will not be able to rely on our guarantee if the styler is not a genuine ghd.
If you would still like to talk to someone, we would be happy to help:
If you are still concerned or have a question that is not answered here, you can contact us below:
email: fake@ghdhair.com
Check your ghd styler is genuine
WEBSITE